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#434756 - 03/28/08 11:09 PM
Re: MacSpeech Dictate
[Re: Call-151]
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New User
Registered: 10/18/04
Posts: 11
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In reply to:
I'm sure that MacSpeech are receiving a TORRENT of angry emails, kwim?
Yes, seeing as how they heave not yet even responded to my inquiries about having the issue he first one being well over a week ago and have given me no instructions on how to proceed to get a replacement data disk... I am sure you are correct that they are indeed receiving a "torrent" of angry email.
I am exploring murky and dark waters as we speak, I tell ya, I don't much like the looks of the place but if this is where my treasure lies then so be it, others sailing in that place may be scallawags and scoundrels looking for ill gotten gain, but I have a legitimate claim to the prize. So I can't see why I would be in the wrong... Others may see it differently I guess, if I find the "X" I will have to make that decision on whether to cross the line in the sand.
Edited by Murdock Scott (03/28/08 11:16 PM)
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#434759 - 03/31/08 10:15 AM
Re: MacSpeech Dictate User Manual Now online
[Re: Call-151]
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New User
Registered: 03/26/08
Posts: 6
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The MacSpeech Dictate User Manual is now available on their MacSpeech website under "Support".
Although I was one of the fortunate people to receive a working copy right off, I did have a question about using Licence Keys to install the program on my second computer.
Today I received this reply (the message was sent at 10 pm on a Sunday evening. Hope this assauges the ire of those people who suggested that MacSpeech ought not to take the weekend off, but that every employee including the execs should be working full out.)
"We would like to apologize for any delay in response to you or confusion surrounding our current support system. We have encountered significant issues over the last few weeks and are currently phasing out use of this particular system to an outsourced company that will be much more reliable for helping our customers. If you have been affected by this, we want to take full responsibility for your inconvenience and help you solve your problem in anyway we possibly can.
Your license keys are available at the macspeech account for the email address above. Anytime you need them, that's where you go. I have included the instructions on how to use them if you want to use Dictate on more than one computer. It is totally fine to have the different email addresses, just remember that all your Dictate information is associated with this account.
To find your license key, you will need to log into your MacSpeech account on the second computer you wish to use the software on using your email address and password. Once there, go to Account Information and scroll down until you see View My License Keys. Under options you will see a Zip file. Click on it, and choose save to disk. Once it's saved, double click on it and it will open up another file that has your name in it. You do not need to open this file but put it somewhere you will remember it. Now, launch Dictate. When it asks you whether you want to register or select license key, select license key and then browse to find the file you unzipped. Upload it and this will open your software on the new computer. I hope this answered your question. Please let us know if we can be of any further assistance to you and thanks again for your patience and support of MacSpeech.
Again, I am so very sorry about the delay in responding to your tickets and please let me know if there is anything else I can do for you in the future." - MacSpeech Support
Franglica
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